Existing Installation- New Keypads

[atekind]

Hey Fella's
I have a bit of a strange one, now i just noticed it last night and didnt put much time in so maybe i will repost an answer today, but here it is.

I have an existing system where I added 3 keypads (1 standard, 2 hybrid) and a half dozen dimmers, i added the devices, activated without a hitch, programmed and confirmed all functions as normal on the keypads and dimmers, my global "house off" controls the loads, everything is golden, however when i launch the Ipad App, only 1 of the three keypads shows up, the hybrids in the rooms are just shown as lighting loads and the keypad icon doesnt even appear in the screen for that room,

Anyone else see this??

thanks guys!

[Bailey]

Check under the integration button on the settings pull-down at the top of the software. It will open the telnet log-ins page and click on the tab for integration. Check to see if the hybrids are check for integration. If the box is blank, then the device won't show up on the app.

[maguire]

Force the app to quit, and relaunch it. Upon the relaunch, the app will be forced to connect to the repeater and check the configuration, and download it if there have been changes.

This happened on my system once, and it worked out.

[mitche]

I had this prob a few days ago. 2 key pads (1 hy , 1 reg).
Reg KP would not show up in the app.
Looked at the integration and it was not checked.
This was a new file in 5.0.10.
Checked it, transfered and all was good.
I know I never went into the integration to uncheck it since it was such a small system and no need, other than testing on my router, for app access.
May be a 5.0.10 issue to keep a eye on.

[atekind]

Sorry I didnt reply earlier, but that was exactly what it was, the new devices don't auto-check in the integration list,

Thanks Team!