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Post by shyam on Sept 27, 2010 2:03:48 GMT -5
I was playing with the Iphone App today and noticed that the App does not get the latest status on its zones. there seems to be some status synchronization issue???
For example, my kitchen is OFF and when I launch the App from the phone, it shows level at 25%.
Did anyone using the app notice this?..
I am assuming that the app should always show the current status of the zones..
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Post by Jimm Reifsnyder on Sept 27, 2010 8:05:24 GMT -5
I had that same issue, but my iPhone had lost connection with my home network and then reacquired it.
Ryan you ever see anything like this.
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Post by hanshi on Sept 27, 2010 11:43:22 GMT -5
I have noticed this. I notice it happens when I adjust zones and then leave the app while in the adjust screen. I found if I go into the app, the levels are not up to date. I then must go to the main system menu and back to adjust zones to update them. I have fed this back to the team.
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Post by shyam on Sept 27, 2010 12:07:59 GMT -5
Well I tried to go back to the systems menu and go back to adjust lights and the status did not change.
Also, I tried shutting down the phone ( I was not sure whether the App session was still open, once it initally logged on and the App did not get updated).. I rebooted the phone and when I logged back to the app, it showed the same incorrect status. (25% ON when it is actually OFF).
If the App logs back in, I would expect it atleast pull the latest status of all zones, even if the App went out of sync with the main repeater on its previous session?...
please let me know if you guys want me to test any other scenarios..
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Post by shyam on Sept 27, 2010 12:16:53 GMT -5
Hey Guys,,
Just noticed this.. When I logged back in, then I found the status of zones did get update where I have just the RRD-6D dimmers..(actually it did get updated real time)
The zones which did not get updated, I actually have 6-zone Graphik Eye QS wireless.. I do have control over it as I can select different scenes on the Graphik Eye or control individual zones..
Looks like there is a sync problem between Graphik Eye QS wireless and the main repeater..
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Bailey
Full Member
San Diego Lutron Representative
Posts: 172
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Post by Bailey on Sept 27, 2010 13:19:30 GMT -5
I should have my conference room set up in the next day or so on the app. Let'stry to duplicate the problem in another system.
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Post by hanshi on Sept 28, 2010 15:52:12 GMT -5
Shyam,
What version of the RA2 software are you using? What is the firmware level of the Grafik Eye QS RF?
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Post by shyam on Sept 28, 2010 17:01:00 GMT -5
RA2 is the latest software 3.1.14..
Not sure what is the Graphik Eye QS wireless firmware. How do I check it out. I did not program it. I just installed it as a regular graphik eye.
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Bailey
Full Member
San Diego Lutron Representative
Posts: 172
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Post by Bailey on Sept 30, 2010 14:26:20 GMT -5
Has anyone tried the new 3.1.19 yet to see if the problem has been resolved?
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